FAQ
Helpful Information and Guidance
It's normal to feel overwhelmed or confused as you search for the best mental health care, but we're here to make the process as smooth as possible. Here are helpful answers to questions you may have as you consider treatment at Kentucky Psychiatric Care.
WHAT INSURANCE DO YOU ACCEPT? WHAT ARE THE FEES FOR SERVICE AND WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT?
At Kentucky Psychiatric Care, PLLC, we strive to make mental health care accessible and straightforward. To ensure you receive the care you need, we accept the following payment options:
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Accepted Insurance
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Aetna
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Anthem
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Cigna
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Humana
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Medicare
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Medicaid
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Passport
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United Healthcare
For patients with out-of-network insurance, we offer superbills—detailed invoices that you can submit to your insurance provider for potential reimbursement. Please note that while we provide these invoices, we do not submit them on your behalf. We encourage you to contact your insurance provider in advance to verify your out-of-network benefits and reimbursement process.
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Fees for Psychiatric Services
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Initial Psychiatric Evaluation: $300
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Established Patient Follow-up: $150
If you have any questions about our fees or need assistance with submitting a superbill, please don’t hesitate to reach out. Your mental health is our priority, and we are here to help make the payment process as easy as possible.
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Payment Methods
We accept Visa, MasterCard, Venmo, and Health Savings Accounts.​
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IS WHAT I SAY DURING MY TREATMENT CONFIDENTIAL?
HIPAA, the Health Insurance Portability and Accountability Act, is a vital federal law enacted in 1996 to protect the privacy and security of individuals' health information. In the realm of healthcare, especially within psychiatry, maintaining patient confidentiality and privacy is paramount. Providers and their staff must be diligent in protecting all aspects of patient information, including mental health records and treatment details, in line with HIPAA’s guidelines. This includes obtaining patient consent before sharing any sensitive information, employing secure electronic systems for storing and transmitting data, and ensuring that all staff receive thorough training on properly handling protected health information (PHI). By doing so, they not only protect their patients' confidential information but also uphold the ethical standards that are foundational to compassionate care.
WHAT METHODS CAN I USE TO CONTACT MY PROVIDER?
Contact the office by phone during office hours or via email. For private health information, please use the secure HIPAA-compliant patient portal to ensure your information remains protected.